Solicitors in Essex

Refund Policy

Palmers, Solicitors offer non-tangible irrevocable services, therefore we do not issue refunds once legal work is completed or once disbursements have been paid or a liability for disbursements has been incurred. Where payments are made On Account and these prove to be in excess of what is required to complete that work you will be entitled to a refund of funds remaining on your account after the payment for work done and disbursements incurred, although the finance charge element cannot be refunded. As a client you are responsible for understanding this upon commencement of any service from us.

In the event that it turns out that legal work done by Palmers was defective you may be entitled to a refund of fees paid. If you feel that this is the case you should raise the matter with your solicitor or executive in the first instance, or write to the Client Care Partner, 19 Town Square, Basildon, SS14 1BD.

If you need more information then please contact


We want to protect you and our staff from the spread of coronavirus.

We would kindly request, where possible, that you contact us by telephone or email in preference to attending personally at our offices.

If you are feeling unwell or have been in contact with anyone who is unwell, please do not visit our offices.

Where possible, please send correspondence and documentation to us electronically so that we are able to progress matters remotely if necessary. Thank you for your co-operation.