Palmers Solicitors, which has offices in Basildon, Thurrock and South Woodham Ferrers, has been named as one of just two finalists in the Customer Care and Service – Large Firm category of the prestigious Essex Business Excellence Awards.
The rigorous judging process involved a detailed submission from Palmers setting out their client service ethos, policies and procedures as well as numerous examples of positive feedback from clients. This was followed at the shortlisting stage by a visit from the judges to the firm’s Basildon office to speak with one of the partners and the practice manager about the firm’s commitment to client service.
Carey Jacobs, a Partner at Palmers, said: “We’re delighted to have reached the final of the Essex Business Excellence Awards.
“Ensuring we provide the very highest standards of client care is fundamental to our business and adds considerable value to the services we offer. I know that our clients really value the attention we pay to the overall client experience.”
The winners of the Essex Business Excellence Awards will be announced at a ceremony at Hylands House in Chelmsford on Friday 23 September.