"Over 97% of our clients would re-instruct us or recommend us to a friend."
SOURCE: Client Satisfaction Survey results for July 2008- August 2009
“I want to thank you for your excellent advice. It has been a pleasure working with you."
Mr Rahmatalla (
“I would like to take this opportunity to thank you for a speedy and professional conclusion to the administration of Mr Rossers estate.”
Mr Clarke (Bury St Edmunds) January 2010
“Thank you for your help for a smooth transition.”
Mr Salmon (
“Thank you for helping both of us to put our feelings down and making us at ease. It helped an awful lot to sort things out so easily. Thank you”
Mr & Mrs Sharpe (
“We were very pleased with the excellent level of service we received from Adam Shirley and wouldn’t hesitate in using his services again – Thank you.
Mr & Mrs Ford (Leigh on Sea) December 2009
“I was more than satisfied with the service I received.”
Mrs Bradford (Grays) December 2009
“Mr McClellan and his secretary were very helpful and explained things we could understand. Also Helen at Chafford Hundred is helpful.”
Mr & Mrs Argent (Stanford Le Hope) December 2009
“We found Miss Donna Smy very easy to talk to, she explained everything very clearly. As Mr Baldes cannot walk out, we were able to do business with someone in our home. It was a pleasure to have such a lovely person as Donna Smy helping us.”
Mr & Mrs Baldes (Laindon) December 2009
“Spencer, I would just like to express on behalf of myself and Kim our gratitude with regards to your professionalism whilst dealing with the transfer of Happy Stars to us. I would also be grateful if you would extend this to Aldene as well who also done a fantastic job. Thank you both.”
Mr & Mrs Searle (
“I would like to thank you (Jackie Goss) for dealing with my case and if the need arises I would not hesitate to seek your advice on any other legal matters. Thank you again.”
Mr Gaster (Laindon) December 2009
“We were very impressed by Joanne’s friendly but professional way she dealt with us. If we need any advice or anything to do with the law we will not hesitate to come to you.”
Mr & Mrs Dartnall (Stanford Le Hope) November 2009
“It gives me great peace of mind to know I’m in such capable hands. Thank you.”
Mrs O’Connell (
“Dear Deborah,
We wanted to drop you a line to thank you for your help and support with the case against XXXX. As you know, due to the change in solicitors and counsel, we lost some faith in representation. However you completely turned this around to bring the case to a satisfactory conclusion and we are very grateful!”
Mr P Scott (
“Dear Matt,
Thanks for your help, advice and support throughout this process. Very professionally handled with alacrity! I won't hesitate to utilise your excellent services again when I will no doubt need them for more positive endeavours.”
Tim O'Brien, Morton Brindley Limited (November 2009)
“I would like to take the opportunity to thank you for the steps you took to reduce your fees for which I am very grateful, but more importantly, for the first class service which you and your firm have provided. Whilst I very much hope I never need to call on your services again, I doubt I could have been better served – thank you!”
Mr B Sadler (Buckinghamshire) October 2009
“I'd just like to thank you (Teresa Foss) for everything you have done for me and my family; I am 100% happy with the service that you have given me and everything that you have done.”
Mr Thompson (
“When we done our Wills we had wonderful service.”
Mr & Mrs Smith (
“Everything done in a satisfactory way; highly recommended.”
Mr & Mrs Giles (South Woodham Ferrers) September 2009
“Very pleased with the service.”
Mr & Mrs Kearsey (Chafford Hundred) September 2009
“The Solicitor who dealt with my matter was very helpful and explained details thoroughly”
Mrs Peetoom (Corringham) September 2009
“I would just like to thank you for your professional coverage of my case. My daughter, although based in
Jeremy thanks for everything. If you are ever up this way, feel free to give me a call.
Thanks for all your work as well Kim. All the very best”
Mr Good (
“The advice and help given by Mr Chris Mowat was most helpful, and we were given a speedy and efficient service.”
Mr & Mrs Farrelly (
“I would once again like to thank you for your professional and efficient handling of my case. I am very satisfied with your performance, and I will not hesitate to use your services in the future, or to recommend you to others.”
Mr Malsbury (
“I would like to take this opportunity to thank you once again for your excellent representation and I would not hesitate to recommend your services should the situation demand it.”
Mr M Jones (Grays) August 2009
“I am very satisfied with the way Mr McClellan has dealt with the Will and Probate on my behalf. Thank you.”
Mrs Allwright (
“Chris Mowat is not only very professional, but also very kind and thoughtful in how he deals with people.”
Mr & Mrs Webb (
“We are very pleased with the service provided.”
Mr & Mrs Hood (Hampshire) July 2009
“All staff we came into contact with were very friendly and helpful.”
Mr & Mrs Hare (
“We found Joanne to be a very informative and helpful person to deal with throughout the purchase of our commercial property.”
Mr Kenny (
"I have been a client for the past seven years and have always been satisfied with service. I have no hesitation in recommending to others."
Mrs Taylor (Grays) June 2009
"Very professional in all aspects. Smartly dressed. Explained legal terms with which we are unfamiliar with. Standard is excellent."
Mr J Jones (Wickford) May 2009
"A very good and reassuring presence by all concerned at Palmers. Sound advice given, one left feeling all was under control."
Mrs
"The whole service was very professional. Donna Smy was very easy to talk with and explained everything clearly. Her assistant (trainee) was very good. The receptionist was friendly but efficient. Well done.”
Mr & Mrs Jennings (
“I will certainly use your services again.”
Mr B Pettitt (
"Excellent service, caring conscientious staff, very thorough and very pleased with service"
Mr & Mrs Shelley (Witham) April 2009
"Teresa Foss was a great help in this matter, her advice was invaluable and I am very glad she was on my side and not the oppositions - many thanks"
Mr J Palmer (
"Very satisfied with the service given."
Miss Stocker (
“We are very happy with your help over the past years, and we also enjoyed your seminar. Thank you.”
Mr & Mrs Smethurst (
“I am very pleased with the service that I received”
Mr Mason (
“Beryl Nicholsburg provided an excellent, efficient and friendly service. Gave excellent advice and kept things nice & simple. Very pleased with your services. Thanks!”
Mr Hart & Mrs Estrade-Hart (South Woodham Ferrers) March 2009
“The Solicitors I have seen have been most helpful in everything in dealing with my case.”
Bob Bonser (
“Adam Shirley's professionalism, knowledge and actions were excellent, would recommend his services 100%.”
Force One Training Limited (
“Adam (Shirley) has been a tremendous help to us through our business start up and outgoing lease renewal issues. I would thoroughly recommend him and your firm to others.”
M & B Digital Memories (
“If at any time in the future I needed the services of a solicitor I would not hesitate to contact you or recommend you to a friend”
Mrs Dockrell (Wickford) February 2009
“Thank you for all your help & guidance with the paperwork completion for a will. Your team were outstanding J “
Mr Beadle & Miss Dearlsey (East Tilbury) February 2009
“We cannot fault the service we have received from Palmers in this house sale or in any of our other situations where Palmers have acted for us. We have used Palmers Solicitors since we first moved to SWF!”
Mr & Mrs Plumb (South Woodham Ferrers) February 2009
“Thank you so much for all the help that you (Carey Jacobs) have given me in dealing with my affairs, and being so kind and understanding with it all.”
Angela Chappell (Dunton) February 2009
“Very good client care shown at all times by executive/service reception.”
Mr & Mrs Prill (Billericay) January 2009
“I wish to thank those involved in my case for their wisdom & professional guidance throughout my case period. I am delighted that you were recommended.”
Hecray Company Limited (Rettendon Common) January 2009
“We found dealing with Adam (Shirley) very easy - he explained everything as negotiations proceeded and kept us informed of progress throughout the process. Many thanks.”
Tantastic Limited (South Woodham Ferrers) January 2009
“I felt that the service given by Lee McClellan and Terri and indeed Palmers as a whole has been very friendly and professional, and I would certainly give recommendation.”
Mr Trevor West (
"Thank you very much Adam. Once again, a job very well done!"
Shahidul Islam (January 2009)
"As per usual the service from Palmers is way above the usual, hence the reason we always call you for any legal matter we have."
Mr and Mrs Cutting (Stanford-Le-Hope) January 2009
"May I thank Ray very, very much for your invaluable advise, support and help over this matter. It was most appreciated and you made what was a very upsetting time for me, that much easier to deal with."
Ms D Knight (
"We recently used Palmers Law for the first time for a commercial matter. We were pleasantly surprised with the high quality of work produced, the efficiency of communication & the clear & concise manner in which complex legal issues were explained to us. We will certainly be using their services in the future."
Paul Harding, Director Hawk Freight Services Limited (December 2008)
“Mr Sirrell’s representation on my behalf was excellent. He ensured that the whole matter was dealt with in the most professional manner; very impressed.”
Mr Kelly (South Woodham Ferrers) December 2008
“Excellent service provided thanks!”
Mr Lain (Langdon Hills) December 2008
“Very satisfied - plan on moving shortly and will be in touch with Palmers, SWF, as previous services were handled professionally and efficiently.”
Mrs Nathan (South Woodham Ferrers) December 2008
“Both of our married daughters have used the services of Adam Shirley as have we. We are pleased to confirm Adam (Backed up by the secretaries) has at all times acted with courtesy and professionalism.”
Mr & Mrs Barlex (Laindon) December 2008
“Great service & very helpful many thanks”
Mr & Mrs Jones (
“The Service I received was excellent and I have nothing but praise for Tracey who was very calm, kind & understanding when things became rather stressful.”
Mrs Brand (Grays) December 2008
“Super service once again”
Withey Small Works Limited (
"You have been a great help to me over the last 6 months or so. If I ever have need of your professional services in the future I will have no hesitation in contacting you or recommending you to my family and friends."
Mrs Stephens (Bradwell on Sea) November 2008
“I would like to say that the details of my transaction were made very clear to me and in simple terms for me to understand and that Helen Jago made the whole process smooth and comfortable to discuss with particularly at my age.”
Mrs Healy (Westcliff) November 2008
“Excellent service received - Will definitely come back next time I need the services of solicitors.”
Mr Atamer (Chafford Hundred) November 2008
“This is the third time we have used Palmers on sales & purchases on our properties plus we arranged our wills via yourselves - we are very happy at Palmers Service levels.”
Mr & Mrs Holloway (South Woodham Ferrers) November 2008
“Donna Smy and Kay have been absolutely fantastic throughout this whole process and I could not have wished for a better service. They have been so professional and understanding. Thank you.”
Ms Deryshire (South Woodham Ferrers) November 2008
“Efficiently and speedily handled as always.”
Mr Wood & Mrs Rice-Wood (Mayland) November 2008
“I was very satisfied with the help the solicitors gave me, they go into every detail with you I thank you for that if I need you at anytime I will let you know.”
Mr Clark (
“Julia was very supportive which we very much appreciated. Thank you.”
Mr & Mrs Gavriel (
“Jo Hudson was very helpful with regards to our making a will. She made what could have been a difficult task quite enjoyable.”
Mr & Mrs Welch (
“Mr Mowat was extremely easy to work with, taking time to explain all we needed and even suggested holding back from completing work to allow discussions with other professionals first e.g. accountants and financial planners.”
Mr & Mrs Boag (North Grays) October 2008
“Found staff very positive and helpful”
Mrs Boniface (Langdon Hills) October 2008
"Beryl Nicholsburg at South Woodham Ferrers was extremely helpful with our conveyancing during January. Beryl ensured a major issue was resolved, with many phone calls."
Mr & Mrs Doughty (
"Many thanks indeed for making this delicate process so straightforward"
Mr and Mrs Norman (Romford) October 2008
"Excellent. Comments based on an impression of services to our firm, to individual Partners on personal matters and (perhaps most importantly) our impression of the experience of clients referred to Palmers."
Mr Richard Snoxall - Partner Rowland Hall Chartered Certified Accountants (Grays) September 2008
"I have dealt with many solicitors in the past and I have to congratulate Mr Mike Hunter on his excellent service and prompt replies".
Mr S Winder (Rayleigh) September 2008
"Having had rather bad advice when running my business in Southend I had become very sceptical. However my confidence in solicitors has now been restored."
Mr West (
"Very good service."
Mr & Mrs Walker (
"Was extremely unimpressed with my last solicitor and thought most were the same, but Palmers completely changed my views. Jackie Goss was helpful, efficient and caring."
Mrs Daniels (
"Very considerate and sympathetic throughout."
Mr Parsons (
"I would like to take the opportunity to thank Jackie Goss and all the staff at Palmers who have helped and assisted me."
Mr Banes (
"Could not fault the work of Miss J Hudson."
Mr O'Brien (
"I cannot find any fault with the service I received from Palmers Solicitors."
Mrs Stevens (
"A thoroughly professional job from start to finish on a 'not so simple' conveyancing of offices."
Mr Hart (
"I have had very good results from my dealings with Palmers. I would recommend them to everybody. Also, excellent service in the
Mrs Keeling (
"I should like to thank Lee and his staff for the sympathetic and efficient handling of our business at, what for us, was a very sad time."
Mrs Sepple & Mr Lowther (Romford) July 2008
"As always, all work carried out in a friendly and efficient way."
Mr & Mrs King (
"Generally, the service I've received from Palmers has been excellent. From a personal point of view Mr Adam Shirley was professional."
Mr & Mrs Moon (South Woodham Ferrers) June 2008
Source of information = Client Satisfaction Surveys and client letters & emails.
Permission is always sought from our clients prior to comments being published on this website